Template notice: The final policy must include the exact cancellation windows, deposit terms, no-show rules and refund process that apply to each Legacy Hotels booking product.
Bookings & deposits
Reservation terms, deposit requirements and any applicable cancellation deadlines are confirmed at the time of booking. Please review your booking confirmation carefully, as the terms may vary by room rate, venue, package, season, group size or event type.
Cancellations & changes
If you need to cancel or amend a reservation, please contact us as soon as possible using the details in your booking confirmation. Eligibility for a refund, credit or change will be assessed under the specific terms accepted for that booking. Any non-refundable component will be clearly identified before purchase wherever applicable.
Events & group bookings
For weddings, conferences, exhibitions and other group events, the signed event agreement is the governing document for cancellation, postponement, attrition and refund terms. Because suppliers and services are secured in advance, some costs may be non-refundable. Your event specialist will explain the applicable milestones and options.
How refunds are processed
Where a refund is approved, it is generally returned to the original payment method. Processing time may depend on the payment provider and your bank. We will confirm the outcome of your request and any next steps by email.
Need help?
For help with a booking, please email reservations@legacyhotels.com and include your booking reference. This policy does not affect rights available under applicable law.